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1. New Parts - Returns and Refunds

1.1 Three-Day Return Window

Customers may request a return within 3 calendar days of receiving the part if:

• The part has a fitment issue despite the correct vehicle and part details having been supplied and confirmed.
• The part arrives physically damaged.
• The part is materially different from the description or specification confirmed at the time of purchase.

This policy applies to Original and OEM parts, and to other new parts where applicable. All claims remain subject to applicable UAE consumer protection laws.

1.2 Return Conditions

For a voluntary return or an assessment of a fitment claim, the customer should:

• Retain and return the original box, packaging, labels and accessories.
• Keep the part unused, unmodified and in its original condition wherever reasonably possible.
• Provide the invoice or order number, photographs and a description of the issue.
• Obtain return authorisation from Speedy Spares before sending the part back.

Original packaging is required for ordinary returns where reasonably possible. However, a missing box will not automatically defeat a claim where mandatory consumer rights apply, including a qualifying defect or incorrect supply.

1.3 Inspection

Returned parts will be inspected to establish whether the issue is a genuine defect, damage during delivery, incorrect supply or a fitment incompatibility. Speedy Spares may request supporting evidence or a qualified mechanic’s written findings where necessary.

Where a return is approved, the appropriate remedy will be determined in accordance with the applicable law and the circumstances, including repair, replacement or refund where required.

2. Used Parts - Returns and Refunds

2.1 Three-Day Return Window

Customers may report a problem with a used part within 3 calendar days of delivery if:

• The part does not fit the vehicle despite the correct information having been provided and confirmed.
• The part does not perform the function it was expressly represented as performing.
• The part arrives damaged or materially differs from the description agreed before purchase.

2.2 Conditions for Assessment

Used parts must be returned in the same condition in which they were delivered, allowing for reasonable inspection. Customers should retain all labels, identification markings, accessories and packaging supplied with the part.

A return may be declined where the inspection establishes that the part was:

• Damaged after delivery through misuse, mishandling or improper storage.
• Disassembled, opened or modified in a way that prevents reliable inspection or changes its condition.
• Installed incorrectly or damaged during installation.
• Altered, repaired or tampered with without prior authorisation.

These exclusions apply only to the extent permitted by law. They do not exclude a customer’s legal rights in respect of a pre-existing defect, incorrect supply or other qualifying claim.

2.3 Used-Part Disclosure

Used parts are sold as used products. Any known defects, visible wear, missing components, refurbishment status and agreed limitations should be disclosed to the customer in writing before payment.

Customers should review the photographs and description and ask questions before confirming an order.

3. Wrong Parts Ordered by the Customer

Customers are responsible for providing accurate vehicle and part information before confirming an order.

For new parts, customers should provide:

• Vehicle Identification Number (VIN) or a clear VIN photograph.
• Vehicle make, model and year.
• Engine variant, trim or other specifications when relevant.
• Part number or a detailed list of required parts, where available.

For used parts, customers should provide:

• Clear photographs of the existing part.
• The part number or VIN, where available.
• Vehicle make, model, year and relevant specifications.

Where a customer orders the wrong part because incorrect or incomplete information was supplied, or changes their mind after a correctly supplied special-order part has been procured, a return or refund is not guaranteed. Any cancellation, return or deduction will be assessed under the agreed order terms and applicable law.

This restriction does not apply where Speedy Spares supplied the wrong part, materially misdescribed the product or is otherwise required by law to provide a remedy.

4. Fitment and Vehicle Compatibility

Speedy Spares uses the vehicle information and part details provided by the customer to help identify suitable parts. Compatibility can depend on the VIN, production date, engine code, transmission, trim, market specification and part revision.

Customers should obtain written confirmation of the part specification before payment whenever possible.

Where compatibility depends on additional vehicle information, Speedy Spares may request clarification before accepting the order.

Customers should not install a part if its markings, connectors, dimensions or specifications appear inconsistent with the vehicle. They should contact Speedy Spares for assistance before proceeding.

5. Installation and Labour Charges

Customers should use a suitably qualified mechanic or workshop to install automotive parts and follow the manufacturer’s installation instructions.

Unless expressly agreed in writing or required by law, Speedy Spares does not undertake to reimburse separate workshop labour, diagnostic fees, vehicle recovery, storage charges, rental-car costs or consequential expenses arising from installation or a disputed part.

Nothing in this section excludes liability or compensation that cannot lawfully be excluded.

6. Electrical, Electronic and Sensitive Components

Electrical and electronic parts, including control modules, sensors, ECUs, alternators, starters, infotainment units and similar components, should be checked for compatibility before installation.

Customers should ensure that installation, coding, programming and testing are performed by a qualified technician where required.

Damage caused by incorrect wiring, reverse polarity, unsuitable voltage, improper programming, water ingress, physical damage or incorrect installation may fall outside a voluntary return or warranty claim, subject to applicable law and the facts of the case.

7. Special Orders and Non-Stock Items

Parts sourced specifically at a customer’s request may be subject to supplier-specific cancellation, restocking, export or return restrictions.

Before payment, Speedy Spares will communicate any applicable special-order conditions and charges. Once a special-order part has been purchased from a supplier, cancellation may not be possible without a cost.

Any cancellation fee or deduction must be disclosed in advance, reasonably supported and lawful. Mandatory consumer rights remain unaffected.

8. Quotations and Pricing

Quotations are based on the vehicle information, part specification, availability, supplier pricing and delivery requirements known at the time of quotation.

Unless otherwise stated in writing, a quotation is valid for the period specified on the quotation. If no period is specified, customers should reconfirm availability and price before payment.

Orders are subject to confirmation of the exact part, price, quantity, condition, delivery charges and any applicable taxes.

No material price change will be applied to a confirmed order without the customer’s agreement or another lawful basis.

9. Payment Policy

Orders may require full payment or a disclosed deposit before procurement or dispatch.

Customers will be informed of accepted payment methods, any applicable delivery charges and the payment amount before confirming the order.

Speedy Spares may delay dispatch while a payment remains unconfirmed or where there are reasonable grounds to verify a suspected fraudulent transaction. Any cancellation or refund will be handled in accordance with applicable law and the agreed order terms.

Customers should retain payment receipts and order confirmations.

10. Delivery and Inspection

Delivery estimates are provided in good faith and may vary because of supplier availability, customs clearance, courier operations, weather, public holidays or other circumstances outside reasonable control.

Customers should inspect the external packaging upon delivery and report visible damage or missing items as soon as possible, preferably within 24 hours, with photographs and the order number.

A short reporting period is intended to help with evidence collection and courier claims. It does not remove any statutory rights that apply.

Where delivery is delayed, lost or damaged, Speedy Spares will investigate with the relevant supplier or courier and provide the remedy required by the order terms and applicable law.

11. Refund Processing

Approved refunds will be processed through the original payment method where practicable, subject to payment-provider procedures and applicable law.

Speedy Spares will communicate the refund decision and expected processing steps. The time taken for funds to appear in the customer’s account may depend on the bank or payment provider.

Where a return is due to an error by Speedy Spares or a qualifying product defect, the allocation of return shipping and other costs will follow applicable law and the circumstances of the case.

For other approved returns, any permitted return-shipping or restocking charge must be disclosed in advance and must be lawful.

12. Warranty Policy

Warranty coverage depends on the product category and the written warranty supplied with the order.

Customers should check the invoice, product listing and written warranty before purchase. Any applicable manufacturer, distributor or Speedy Spares warranty will be administered according to its lawful terms.

A warranty does not cover damage caused by misuse, accidents, unauthorised modifications or incorrect installation to the extent that the exclusion is lawful and relevant to the claim.

Nothing in this policy reduces mandatory warranty, repair, replacement, refund or other consumer rights under UAE law.

13. International Orders and Customs

For international orders, customers should confirm the destination, delivery address, contact information and any applicable import requirements before payment.

Customs duties, import taxes, clearance charges and restrictions may apply depending on the destination country. Responsibility for these charges will be stated clearly before purchase.

International delivery timelines are estimates and may be affected by customs inspections, export documentation and local regulations.

Any return, refund or warranty request for an international order remains subject to the agreed terms, applicable law and any mandatory rights in the relevant jurisdiction.

14. Order Cancellation

Customers should contact Speedy Spares as soon as possible to request cancellation.

If a part has not been procured or dispatched, cancellation may be possible subject to the order terms and applicable law.

If the part has already been sourced, prepared, shipped or delivered, cancellation may be subject to supplier restrictions and reasonable, disclosed costs where lawful.

Speedy Spares reserves the right to cancel an order where the product is unavailable, the listing contains a material error, payment cannot be verified or fulfilment would be unlawful. Customers will be notified and any refund due will be handled promptly in accordance with applicable law.

15. Fraud Prevention and Misuse of Returns

Speedy Spares may document the condition of parts before dispatch and upon return, including serial numbers, identification markings, packaging and photographs.

Suspected part swapping, false damage claims, deliberate damage, fraudulent payment disputes or repeated misuse of the return process may be investigated using relevant order records and lawful evidence.

Where there is a genuine and reasonable concern, Speedy Spares may request further information, preserve evidence and pursue lawful remedies. No customer claim will be rejected solely on an unsupported assumption of fraud.

16. Product Descriptions and Availability

Speedy Spares aims to ensure that product descriptions, photographs, condition labels and specifications are accurate.

Images may be illustrative where clearly identified as such. Exact specifications, included accessories, part numbers and condition should be confirmed in writing before purchase when they are material to the order.

For used parts, photographs of the actual item should be provided where reasonably available. Availability is subject to supplier confirmation.

17. Customer Privacy and Information Security

Speedy Spares collects and uses customer information only for legitimate business purposes, such as processing enquiries, identifying compatible parts, arranging payments, delivering orders, managing returns and meeting legal obligations.

Customer information will be handled in accordance with applicable UAE data protection and consumer protection laws. Access will be limited to authorised persons and relevant service providers as needed.

Customer VINs, vehicle photographs, contact details and order information will not be published or shared for unrelated purposes without a lawful basis.

18. Complaints and Dispute Resolution

Customers should first contact Speedy Spares with their order number, a description of the issue and any relevant evidence.

Speedy Spares will review complaints fairly and seek a practical resolution within a reasonable period. Customers retain the right to approach the relevant UAE consumer protection authority or another competent authority where applicable.

Nothing in these terms prevents a customer from exercising a right or remedy available under applicable law.

19. Policy Amendments

Speedy Spares may update these policies from time to time to reflect operational changes or legal requirements.

The applicable terms for a confirmed order will be determined by the terms disclosed and agreed for that order, subject to mandatory law. Material changes will be published on the website with an updated effective date.

20. Contact Information

Company: Speedy Spares

Licensed Entity: MNK ENTERPRISES FZ-LLC

Location: United Arab Emirates

For return requests, customers should contact Speedy Spares before sending any part back and obtain a return authorisation and return instructions.

Customer Support / WhatsApp: +971 524409869

Website: Speedy Spares